RETURN POLICY

Services

If you weren’t pleased with your service, please reach out to us. We do not refund services, but it's important to us that you are 100% satisfied.

Products

Due to our products being dispensed we cannot accept returns. However, if you're unsure about a product, we'd be glad to make a sample of it for you to try at home, so you can be sure your new product works for you after you buy it

Gift Cards

Our gift cards are like cash. While they never expire, they can’t be replaced if lost or stolen. They also cannot be exchanged for cash unless required by law. Non-refundable.

CANCELLATION POLICY

We request the courtesy of 24 hours' notice in the event of an appointment cancellation.

A 50% cancellation fee is applied to last-minute cancellations and a 100% missed-appointment fee is applied to no-shows. We require a credit card to guarantee the booking. 

In the event of an emergency the cancellation fee will be waived.

SHIPPING AND HANDLING

Canada Post

  • Standard: 5 to 7 business days (excluding weekends and holidays) - $15

  • Express: 2 to 5 business days (excluding weekends and holidays) - $20

Order Processing Times

Standard — Orders placed before our shipping cut-off time of 2pm CT will be shipped same day Monday to Friday. All orders placed after the local cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed out the next business day.

Express Shipping — Orders placed before our shipping cut-off time of 1pm CT will be shipped same day Monday to Friday. All orders placed after the local cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

*All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

PACKAGES

Terms and Conditions for the For Richer or Pore Package:

  1. The package includes three (3) facials, either Purge, Lift, or Glow. No boost is included in this package.

  2. The package is priced at $237 plus applicable Goods and Services Tax (GST).

  3. The package is valid for four (4) months from the date of purchase. After this period, the package is non-refundable.

  4. It is the customer's responsibility to book and attend appointments within the validity period.

  5. The customer may not transfer, reschedule, or cancel appointments within 24 hours of the scheduled appointment time.

  6. Glo Skin Bar + Dispensary reserves the right to change these terms and conditions at any time without prior notice.

 

Terms and Conditions for the Glow-getter Package:

  1. The package includes six (6) facials, either Purge, Lift, or Glow, and one (1) Boost. 

  2. The package is priced at $474 plus applicable Goods and Services Tax (GST).

  3. The customer has the option to swap out one (1) facial for a Peel, with the purchase of the 5-day after care kit for $45.

  4. The package is valid for eight (8) months from the date of purchase. After this period, the package is non-refundable.

  5. It is the customer's responsibility to book and attend appointments within the validity period.

  6. The customer may not transfer, reschedule, or cancel appointments within 24 hours of the scheduled appointment time.

  7. Glo Skin Bar + Dispensary reserves the right to change these terms and conditions at any time without prior notice.